Connect recognises who's calling and uses this information to search through your database or application to find the matching contact. It will then screen pop the contact details all before the caller has been answered.
Connect integrates with a large number of databases and applications as standard to ensure that it works for your business. Connect also works with you to make outbound calls to your clients automatically from within your application.
There's even an SDK (software development kit) to allow software vendors to do their own screen popping and database integration but still use our PABX integration technologies.
Connect can be used as a stand alone application or together with the other integrated applications in Comms Suite for call recording, call logging and motivational wallboard displays. In fact Connect is often used in conjunction with Record so that each call recording can be labelled with such things as a customer id or reference automatically ready for later retrieval.
Whether you have just a few call handling staff in your business or a large number of agents in a call centre, Connect is scalable enough to meet the demands of any business.
Find out more about connect application integration.
